Privacy Policy bilacuci
Your Data Protection

1. Introduction and Scope of This Policy

This Privacy Policy is a written agreement between bilacuci ("we", "platform") and you as a registered user or visitor of the bilacuci website ("member", "you"). This document explains our personal data processing practices and your rights as a data subject.

bilacuci is an online gambling platform operating under international licensing. The platform provides services covering online slots, live casino, sports betting, fishing games and basketball betting to adult players aged 21 and above in Malaysia.

This Privacy Policy applies to all information collected through the website bilacuci.one, including all sub-pages, mobile applications and related services we offer. By accessing or using the bilacuci platform, you acknowledge that you have read, understood and fully agree to this Privacy Policy.

2. Personal Information Collected

bilacuci collects personal information through various channels when you interact with our platform. The types of information we collect include:

• Account Registration Information: Full name, username, password (stored in hashed form), email address, mobile phone number, date of birth and country of residence.
• Identity Verification Documents (KYC): A copy of your valid MyKad or passport to meet international licensing requirements and anti-money laundering laws.
• Financial Information: E-wallet account details (Touch 'n Go eWallet, ShopeePay), bank account numbers for payments via FPX, DuitNow information and relevant crypto wallet details (USDT, BTC, ETH).
• Platform Usage Data: Deposit and withdrawal transaction history, game activity logs, claimed bonus records and betting records.
• Technical Data: IP address, device type, operating system, web browser, access times and location data at country level.
• Communications: Correspondence with the customer support team via live chat or email, feedback and complaints submitted.

We only collect information necessary for the purposes stated in this policy and do not collect sensitive personal data beyond what is required for legal compliance.

3. Purpose of Using Personal Information

Personal information collected by bilacuci is used solely for the following purposes:

• Processing new account registrations and verifying member identity in accordance with international licensing requirements.
• Enabling you to log in, access and use all services on the bilacuci platform.
• Processing deposit and withdrawal transactions via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency.
• Complying with legal obligations including AML (Anti-Money Laundering) procedures and KYC (Know Your Customer) requirements.
• Providing 24/7 customer support in Malay and English via live chat and email.
• Sending notifications related to transactions, account updates, bonuses and promotions relevant to your preferences.
• Monitoring fraudulent activity, preventing unauthorised access and ensuring the overall security of the platform.
• Continuously improving services, the user interface and the playing experience through analysis of aggregated data that cannot identify individuals.

4. Legal Basis for Data Processing

bilacuci processes your personal information based on the following valid legal grounds:

• Performance of Contract: Data processing is necessary to carry out the service agreement between you and bilacuci, including processing deposits, withdrawals and gameplay.
• Consent: For optional marketing communications, we require your explicit consent. You may withdraw this consent at any time through account settings or by contacting customer support.
• Legitimate Interests: Processing for fraud prevention, system security and service improvement purposes that do not infringe on your fundamental rights.
• Legal Obligations: Complying with international licensing requirements, AML/KYC procedures and written requests from competent authorities.

5. Information Sharing and Disclosure

bilacuci maintains a policy of not disclosing members' personal information to third parties except in the following circumstances:

• Payment Service Providers: Required transaction information is shared with legitimate payment processors such as the FPX gateway, e-wallet platforms and crypto exchanges solely for the purpose of processing deposits and withdrawals.
• Game Software Providers: Minimum technical information to ensure smooth game functionality with providers such as PG Soft, Pragmatic Play, JILI and Spribe.
• Legal Requirements: bilacuci will disclose personal information when required by court order, requests from legitimate law enforcement bodies or international licensing requirements.
• Rights Protection: To protect the rights, property and safety of bilacuci, its members and the public from security threats or fraud.

In all cases of data sharing, bilacuci ensures that the receiving party is subject to confidentiality obligations equivalent to our data protection standards.

6. Data Security Measures

bilacuci invests seriously in cybersecurity infrastructure to protect members' personal information. The technical and organisational measures we implement include:

• Encryption of data during transmission using industry-standard TLS/SSL protocols.
• Encryption of data at rest for sensitive information including financial details and identity documents.
• Access controls based on the principle of least privilege — only staff with a legitimate operational need may access members' personal data.
• Continuous 24/7 system monitoring to detect and respond to any security threats.
• Regular data backup procedures to ensure the availability and integrity of information.
• Periodic cybersecurity training for all staff who handle personal data.

Although bilacuci takes all reasonable steps to protect your data, no system can guarantee absolute security. If you notice any suspicious activity on your account, please contact our support team immediately.

7. Personal Data Retention Period

bilacuci retains members' personal information for as long as the account is active and for the period required to fulfil the purposes stated in this policy. The general data retention guidelines are as follows:

• Active Account Data: Retained for as long as your account is active and you continue using bilacuci's services.
• Financial and Transaction Records: Retained for the period required by international licensing requirements and legal obligations related to AML/KYC.
• KYC Documents: Retained for the period required by the licensing authority and applicable laws.
• Technical Log Data: Retained for a limited period for the purposes of technical troubleshooting and security.

When data is no longer needed, bilacuci will delete or destroy it in a secure and irreversible manner.

8. Your Rights as a Data Subject

As a bilacuci member, you have the following rights regarding your personal information, subject to applicable legal limitations:

• Right of Access: You have the right to obtain a copy of the personal information we hold about you.
• Right of Rectification: You may request correction of inaccurate or incomplete information at any time through your account settings.
• Right of Erasure: In certain circumstances, you may request the deletion of your personal information, subject to legal obligations that prevent such deletion.
• Right to Restrict Processing: You may request that we restrict the processing of your data in specific circumstances defined by law.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal information in a machine-readable format and transfer it to another data controller.

To submit any request relating to the rights above, please contact the bilacuci customer support team via 24/7 live chat or by email at [email protected]. bilacuci will respond to your request within a reasonable time.

9. Use of Cookies and Tracking Technologies

The bilacuci website uses cookies and similar tracking technologies to improve the user experience and ensure optimal platform performance. The types of cookies we use are:

• Essential Cookies: Required for basic website functions such as login, session security and core platform preferences.
• Performance Cookies: Collect aggregated data on how visitors use the website to help us improve the user experience.
• Functional Cookies: Store your preferences such as your chosen language and display settings.
• Analytics Cookies: Help us understand overall usage patterns without identifying individuals.

You can control or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the bilacuci platform.

10. Amendments to This Privacy Policy

bilacuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements or industry developments.

Any significant amendments will be communicated to registered members via email or in-platform notifications. The effective date of the latest version of this Privacy Policy will be clearly stated at the top of this document.

Continued use of bilacuci's services after the effective date of any amendment is considered your acceptance of the updated terms. We encourage you to review this Privacy Policy from time to time.

11. Contact Us for Privacy Enquiries

If you have any questions, concerns or feedback regarding this Privacy Policy or how bilacuci handles your personal information, please contact us through the following channels:

• Live Chat: 24/7 customer support available directly on the bilacuci website in Malay and English.
• Email: [email protected]

Our team will endeavour to respond to all privacy-related enquiries within a reasonable time and provide clear explanations of our data processing practices.